Competition Terms & Conditions

Last updated: 19 April 2026

1. Promoter and eligibility

• These terms apply to all competitions listed by CultComps.
• Entrants must be UK residents aged 18 or over.
• Employees, direct contractors, and close family members may be excluded.

2. How to enter

“The Promoter” means CultComps.

When each competition runs

Each competition’s start and end are shown on this Website. We call the start the “Opening Date” and the end the “Closing Date”. Any reference to time or date on the Website or in these terms uses the timezone for London, United Kingdom.

The Promoter may postpone or bring forward the Opening Date or Closing Date where reasonably necessary. Updated dates will be published on the Website. The Closing Date will not be extended only to generate additional paid entries.

Entries must reach the Promoter by the time shown for the Closing Date. Entries received after that time may be void with no refund.

Caps on entries

Caps (overall and per entrant) appear on the competition page. Once a cap is hit, further entries may be refused.

You may enter again until you hit any per-person cap or the competition sells out. Each free postal entry must be sent separately. If multiple entries arrive together as one “bulk” submission, the Promoter may treat them as a single entry. Overall caps still apply.

Entering online

Our competitions test skill or knowledge: you must answer the question correctly. To buy entries online you should:

1. open the competition on the Website;
2. choose your answer and how many entries you want;
3. finish checkout and submit any required registration details; and
4. pay successfully - you will receive an order confirmation.

You may repeat these steps until you reach any per-person limit or the competition is full.

Entries must be in English. Entries in other languages may be void with no refund.

For paid routes, the Promoter aims to confirm your entry and ticket number(s) after payment. Free postal entries are handled differently (see below).

The Promoter is not liable for entries that fail to complete, go missing, or arrive late - including because of internet outages, device issues, hosting problems, payment provider errors, or anything outside the Promoter’s reasonable control.

Buying an entry creates a contract between you and the Promoter on these terms.

Card statements

The wording on your statement will be PIX*CultComps.

Free entry by post

You may request a free entry by ordinary post, subject to the rules below. Postal free entries must be sent to:

Web Applications Limited, 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

1. Write your entry by hand on a single postcard (not inside an envelope). Post it with Royal Mail first- or second-class post only.
2. Entries dropped off in person at the address will not be accepted.
3. On the postcard, clearly include:
   1. your full legal name;
   2. your postal address;
   3. a phone number and email address we can use to contact you; and
   4. which named competition on the Website you are entering.
4. Entries that are incomplete or unreadable may be void.
5. Limit: one free postal entry per person, per competition, per postcard. Several entries bundled in one envelope or package may be treated as one entry only.
6. By posting an entry you confirm you meet the eligibility rules and agree to these terms.
7. The postcard must arrive before the Closing Date. Entries received afterwards will not take part. Proof of posting is not proof of receipt or of being entered.
8. The Promoter does not send receipts for postal entries and does not confirm whether your answer was correct before the draw.
9. If the competition fills or hits a cap before your postcard arrives, your free entry may not be included.
10. You must already have a registered account on the Website, and the name and contact details on the postcard must match that account. The Promoter cannot process postal entries where no matching account exists.

3. Draws and winners

• Eligible correct entries are included in the draw.
• Winners are selected randomly using a documented process.
• We aim to complete draws within 7 days of competition close unless stated otherwise.
• Winner names may be published for transparency and legal compliance.

4. Prizes

• Prize details are listed on each competition page.
• If a prize becomes unavailable, we may offer a similar or higher-value substitute, including a cash alternative where appropriate.
• Prizes are non-transferable unless we agree otherwise in writing.
• Instant win prizes: where a competition includes instant win prizes tied to specific ticket numbers, an instant win is awarded only if the entrant’s ticket is an instant win ticket and the competition question for that entry is answered correctly. If the question is answered incorrectly, that instant win is void and no instant win prize is payable for that ticket, even if the ticket number would otherwise have carried an instant win. The main draw (if applicable) is separate.

5. Claiming prizes

• Winners must respond within the timeframe in the winner notification.
• Identity and eligibility checks may be required before prize release.
• We currently ship prizes to United Kingdom addresses only. Winners are responsible for providing accurate delivery details when claiming.
• If a winner cannot be contacted or fails checks, we may redraw.

6. Refund and cancellation policy

We review refund requests fairly and in line with UK consumer law. This section explains when a refund may be available, how to request one, and how long decisions and payments usually take.

When you may be eligible for a refund

• Duplicate payment or technical error: if you were charged more than once for the same intended purchase, or payment was taken but no valid entries were issued due to a system error.
• Competition cancelled, materially changed, or voided: if we cancel a competition, materially change it after your purchase, or void it in line with these terms.
• Administrative correction: if we confirm an obvious pricing, checkout, or allocation error made by us that materially affected your purchase.
• Legal rights: where a refund is required under applicable law, including your statutory rights as a consumer.

When refunds are usually not granted

• Where valid entries were issued correctly, the competition continued as advertised, and there was no fault by us.
• Where a request is based only on a change of mind after successful entry.
• Where account, card, or contact details supplied by you were incorrect and this caused delays or failure to receive confirmations.
• Where we reasonably suspect abuse, including attempts to manipulate outcomes, payment fraud, or repeated unjustified chargeback behaviour.

How to request a refund

1. Email hello@cultcomps.com from the account email address used for purchase.
2. Include your full name, account email, order reference, date/time of payment, amount, and a clear reason for the request.
3. Provide supporting evidence where available (for example, screenshots, bank/card reference, or confirmation message).
4. Submit your request within 14 days of the relevant transaction or issue being discovered. Requests made later may still be considered where required by law or where there are exceptional circumstances.

How we assess requests

• We may ask for additional information to verify identity, payment source, and account activity before making a decision.
• We aim to acknowledge refund requests within 2 business days and provide a decision within 5-10 business days, depending on complexity.
• If we approve a refund, payment is returned to the original payment method where possible. After we issue it, banks/card issuers commonly take 3-10 business days (sometimes longer) to post funds.
• If a request is refused, we will provide a brief reason and you may reply with further evidence for a secondary review.

Competition cancellation and forced refunds

• If a competition is cancelled or voided, affected paid entries will be refunded to the original payment method unless an equivalent lawful remedy is agreed with you.
• Where a refund is not technically possible to the original method (for example, expired card account), we will contact you to arrange an alternative compliant method.

Abuse, disputes, and chargebacks

• Fraud, manipulation, hacking attempts, threatening behaviour, or misuse of payment disputes may result in disqualification, account suspension, or account closure.
• If you believe a payment was unauthorised, contact us first so we can investigate quickly. This does not affect your right to raise a dispute with your card issuer.
• We retain transaction and audit records to investigate refund and chargeback disputes and to meet legal/compliance obligations.

7. Liability

To the extent permitted by law, CultComps is not liable for indirect losses, technical disruption, or delays outside our control. Nothing in these terms excludes liability that cannot legally be excluded.

8. Data and publicity

Personal information is handled under our Privacy Policy. Winner information may be shared where needed for legal compliance and prize administration.

9. Account closure and records

You may request account closure. On closure, we remove or anonymize direct profile identifiers where possible. However, we may retain transaction and draw-related records for legal, accounting, anti-fraud and dispute purposes.

10. Changes and governing law

We may update these terms from time to time. Current terms are published on this page. These terms are governed by the laws of England and Wales.